Customer Service Foundations – Jeff Toister

Description

Buy Customer Service Foundations – Jeff Toister Course at esyGB. You will have immediate access to the digital downloads in your account or your order email.

Do your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn howto build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.

Topics include:

• Explore how you can use customer surveys to build rapport.
• Name three ways you can use active listening to serve your customers more effectively.
• Identify the different types of needs that must be addressed in order to solve problems.
• Explain the benefits of taking ownership of a problem.
• Define “preemptive acknowledgment” and recognize its impact on customer service.
• List three types of attitude anchors and explain their differences.

Get Customer Service Foundations – Jeff Toister, Only Price $37

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Buy the Customer Service Foundations – Jeff Toister course at the best price at esy[GB]. Upon completing your purchase, you will gain immediate access to the downloads page. Here, you can download all associated files from your order. Additionally, we will send a download notification email to your provided email address.

Unlock your full potential with Customer Service Foundations – Jeff Toister courses. Our meticulously designed courses are intended to help you excel in your chosen field.

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• You will receive a download link in the invoice or YOUR ACCOUNT.
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